Shop with Confidence — Our Commitment to Exceptional Service

Free Shipping on Every Order

We’re delighted to offer free standard shipping on every order.  At Twenty, we believe your shopping experience should be seamless from start to finish, so you’ll never worry about hidden shipping fees or minimum purchase requirements. Whether you’re shopping for a single tee or refreshing your entire wardrobe, shipping is always on us.

Order Processing Time

• Orders are processed Monday through Friday, excluding holidays.
• Standard processing time is 5-7 business days after your order is placed.
• During peak seasons or promotional periods, processing may take up to 10 business days.
• You will receive an order confirmation email once your purchase is complete, followed by a shipping confirmation with tracking details as soon as your package leaves our facility.

Estimated Delivery Time

For most destinations within the United States and Canada, expect your package to arrive in 3-7 business days after shipping.

Shipping Carriers

• We partner with reliable carriers such as USPS, UPS, and FedEx to ensure timely and secure delivery.
• Carrier selection is based on destination and package size for the fastest possible service.

Order Tracking

• As soon as your order ships, you’ll receive a tracking number by email.
• Track your package in real-time on our website or through the carrier’s official tracking portal.
• If you experience any issues with delivery, our customer support team is here to help — reach out via email or chat, and we’ll assist you every step of the way.

Address Accuracy

• Please ensure your shipping address is complete and correct before submitting your order.
• We are not responsible for lost packages due to incorrect or incomplete addresses, but we will do our best to help resolve any issues should they arise.

Returns & Exchanges Policy

• Easy, Hassle-Free Returns
• We want you to love your purchase — but if something isn’t quite right, our returns process is simple, transparent, and designed with you in mind.

Return Eligibility

• Returns are accepted within 30 days of delivery.
• All returned items must be in new, unworn, unwashed condition with original tags and packaging intact.
• Final sale items, undergarments, socks, and personalized pieces are not eligible for return or exchange.

How to Initiate a Return

• Visit our Returns Center online and enter your order number and email address to start the return process.
• Select the items you wish to return and choose a reason from the dropdown menu.
• Print your complimentary prepaid return shipping label — remember, return shipping is always free!
• Securely package your items and affix the label. Drop it off at any authorized carrier location listed on the label.

Refunds

• Once we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days.
• You will receive a confirmation email when your refund has been issued.
• Please note that, depending on your bank or credit card provider, it may take additional time for the refund to reflect in your account.

Exchanges

• If you wish to exchange an item for a different size, color, or style, please follow the return process above and place a new order for your preferred item.
• Exchanges are processed as new orders to ensure the fastest possible fulfillment and availability.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact our customer service team within 7 days of delivery.
• We will provide a replacement or full refund at no additional cost, including free return shipping for the affected item(s).

Return Restrictions

• Items marked as “Final Sale,” gift cards, and certain accessories are not eligible for return or exchange.
• For health and hygiene reasons, undergarments, swimwear, and socks cannot be returned.
• We reserve the right to limit returns if we suspect misuse of our policy.

Frequently Asked Questions

Is shipping really free on all orders?

Yes! Every order, big or small, ships free. No minimums. No codes. No surprises.

How long do I have to return my order?

You have 30 days from the date your order is delivered to request a return.

How do I track my order?

You’ll receive a tracking number by email once your order ships. Simply follow the link supplied, or enter your tracking number on our website.

Do I have to pay for return shipping?

Never. Returns are always free, just like our shipping.

How soon will I get my refund?

Refunds are processed within 5-7 business days after your return is received and inspected.

Who can I contact for help?

Our friendly customer service team is available by email or phone. Visit our Contact Us page for all the ways you can reach us.

Contact Us

If you have any questions or need assistance, don’t hesitate to contact our team. We are committed to making every step of your shopping experience smooth and satisfying.

Thank you for choosing Twenty. We value your trust and look forward to serving you again soon!