Terms & Conditions
Welcome to the Twenty store! Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using our website and services. By accessing or using our site, you agree to comply with and be bound by the following terms:
1. General Information
This website is operated by Twenty. Throughout the site, the terms "we", "us", and "our" refer to Twenty. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and policies referenced herein and/or available by hyperlink.
2. Eligibility
To use our site and purchase products, you must be at least 18 years old or have the permission and supervision of a parent or legal guardian. By using our services, you warrant that you meet these eligibility requirements.
3. Account Registration
To make a purchase, you may need to register and create an account. You agree to provide current, complete, and accurate information during registration and to update such information to keep it accurate. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account.
4. Orders and Payment
- Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason at our sole discretion.
- Payment: Payment must be made in full before orders are processed. We accept major credit/debit cards, PayPal, and other methods as specified on our site. By providing payment information, you authorize us to charge the applicable payment method for your order.
- Pricing: Prices for our products are subject to change without notice. We strive to ensure accurate pricing but may correct errors at any time and cancel orders that arise from pricing mistakes.
5. Product Information and Availability
We make every effort to display as accurately as possible the colors, features, and descriptions of products. However, we cannot guarantee that your device’s display will accurately reflect the actual colors. All products are subject to availability, and we reserve the right to discontinue any product at any time.
6. Shipping and Delivery
- Shipping Policy: Orders are processed within 2 business days of payment confirmation. Shipping times and costs vary based on destination and delivery method. Estimated delivery dates are provided at checkout but may be subject to delays beyond our control.
- Risk of Loss: All purchased items are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.
7. Returns, Exchanges, and Refunds
- Return Policy: You may return eligible items within 30 days of receiving your order for a refund or exchange, subject to the conditions set out in our Return Policy.
- Refunds: Refunds will be processed using the original payment method. Refund times may vary depending on your financial institution.
- Non-returnable Items: Certain items, such as undergarments, clearance items, and customized products, may not be eligible for return or exchange.
8. Intellectual Property
All content on this website, including text, graphics, logos, images, product designs, and software, is the property of Twenty or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or modify any content without our prior written consent.
9. User Conduct
You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website. You must not engage in any activity that could harm, disable, overburden, or impair our servers or networks, or interfere with any other party’s use.
10. Privacy Policy
Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy for details on how we collect, use, and protect your information.
11. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by Twenty. We are not responsible for the content, privacy policies, or practices of third-party sites. We encourage you to review their policies before providing any personal information.
12. Disclaimer of Warranties
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. All products and services delivered to you through the site are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind.
13. Limitation of Liability
To the maximum extent permitted by law, Twenty and its affiliates will not be liable for any damages, loss of profits, revenue, or data, or for any indirect, incidental, special, consequential or punitive damages arising from your use of our site or purchase of our products.
14. Indemnification
You agree to indemnify, defend, and hold harmless Twenty , its officers, employees, agents, and affiliates, from any claim or demand, including reasonable attorneys’ fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.
15. Changes to Terms and Conditions
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.
16. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Twenty operates, without regard to its conflict of law principles.
17. Contact Information
If you have any questions about these Terms and Conditions, please contact us through our Contact Us page.
18. Entire Agreement
These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and Twenty and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals.
19. Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.
20. Waiver
No waiver by either party of any breach or default under these Terms shall be deemed to be a waiver of any preceding or subsequent breach or default.
21. Force Majeure
We shall not be responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms caused by events outside our reasonable control, including but not limited to natural disasters, war, riots, pandemics, labor disputes, supply chain interruptions, or governmental actions.
22. Feedback and Complaints
We welcome your feedback and strive to resolve any complaints promptly. Please direct any concerns to [customer service email], and we will do our best to address them.
By using our site and purchasing from Twenty, you acknowledge and agree to these Terms and Conditions. Thank you for choosing us for your apparel needs!